Public testing release · AndroidRelease 1.5

Support

Troubleshooting

Practical next steps for common APK installation and testing-release issues.

App not installed

Possible causes include a different signing certificate on an existing installation, an incompatible update, an incomplete or corrupted APK, a device security policy, or a package compatibility issue. Confirm the download completed and came from the official website. Do not uninstall an existing copy to retry; local financial data could be lost. Capture the exact error and report it.

Google Play Protect warning

Play Protect scans applications. APKs distributed outside Google Play may receive additional warnings. A warning does not automatically prove malware, but it must not be ignored: review the warning and source before proceeding. Never disable Play Protect to install an APK.

Unknown-app permission

Android manages this separately for each browser or file manager. In Settings search, try “Install unknown apps”, “Allow from this source”, or “Special app access”. Allow only a source you trust.

Download is not starting

Check your internet connection, browser download permission, and available device storage. The download button opens the shared APK in Google Drive. For this 37.2 MB file, Google may show a confirmation page before the download starts.

Manufacturer security blocks installation

Manufacturers and device administrators may apply additional restrictions. Do not bypass them. If reporting the issue, include your manufacturer, model, Android version, exact error, and an optional screenshot with private information removed.

App crashes after installation

When reporting a crash, include your device model, Android version, and what you were doing immediately before it happened. Never send passwords, OTPs, UPI PINs, banking credentials, or screenshots showing private financial information.

Report the exact error instead of trying to defeat a device warning. The support form does not require passwords, OTPs, UPI PINs, or private financial details.
Report an issue